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ABOUT US

We're the travel agency of the future. Start by telling us about your trip at gojourny.com. Then we match you with a Journy concierge you work with 1-on-1 to design your perfect trip—including booking activities / accommodations and snagging those hard-to-get Michelin-starred restaurant reservations.

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Photo by eggcanvas for Journy
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HOW WE’RE DIFFERENT

We take care of the most important part of your travel — the experience. By pairing technology with human touch, we’re able to deliver a truly personal service at a fair price. We believe travel to be a deeply personal experience, so we’re the first to provide end-to-end travel concierge completely tailored to your unique preferences.

Our per-day service fee allows us to be objective with our recommendations. We don’t accept commission from restaurants, tour operators and the like. With hotels, we find you the best fit at the lowest rate available, including private rates plus perks we’ve access to. It’s our belief that you shouldn’t need to spend hours of your own time or spend a fortune to get the travel experience you’re looking for. For more information, head to our FAQ or chat us by clicking the icon in the bottom right of this page.

THE STORY BEHIND JOURNY

When cofounder Susan Ho was working as an executive of a fast-growing startup, she went on vacation to Buenos Aires and didn’t have time to plan her trip in advance. She ended up spending over 10 hours of her vacation in her hotel Googling and sorting through TripAdvisor and Yelp reviews, only to still end up in a “local, authentic steakhouse” surrounded by tourists. It was far from the hidden gem she was looking for.

In 2015, she brought on Leiti Hsu (the two met over a decade ago on the dance floor while abroad) to start Journy. Leiti is an accomplished journalist and food show host who has worked as an advisor to hospitality and food tech startups. She also hosts the red carpet at the James Beard Awards and the World’s 50 Best Restaurant Awards. As an expert traveler with insider connections all over the world, Leiti’s excited to be able to create a service that allows more people to travel the way she does — with access and insider knowledge of the best places.

OUR TEAM

Our team is full of passionate travelers who are committed to making sure you make the most of your travels. From sourcing the most up-to-date expert travel recommendations, to telling incredible stories of chefs and unique destinations, to building relationships with the best restaurants to get our travelers preferred access, our team does the heavy lifting so you don’t have to.

Once you request a Journy, one of our concierge team members will reach out to connect on your trip details. Each concierge is an expert traveler who obsesses over the details, listens to your needs, and is there to answer any questions. They’re connected to our extended network of top chefs and local insiders to provide you with the latest and greatest.

Susan Ho
Susan Ho
Founder & CEO
Susan has helped build some of the fastest growing companies in NYC, including Fab.com, DigitalOcean, Blue Apron, and LearnVest. Susan graduated from Wharton and was a consultant at BCG before startups. She met Leiti nearly a decade ago while dancing on speakers in Shanghai.
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Leiti Hsu
Leiti Hsu
Cofounder, Director of Community & Partnerships
Leiti is a culinary connector, journalist, and advisor to big brands and food tech companies the likes of Cover, Sosh, Twitter, and Unilever. She is a food show host who covers the red carpet annually at The James Beard Awards, and The World's 50 Best Restaurant Awards. Her work has been featured in Forbes, Fortune, Town & Country, and Cosmopolitan.
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Stephanie Park
Stephanie Park
Director, Operations
Stephanie leads the Concierge Operations team at Journy. A former Senior Consultant at IBM, she brings her analytics skills to make strategic and operational decisions. Stephanie is an avid traveler with a passion for artisan coffee, desserts, and cool shops and is obsessed with new restaurant and café spots. She's known to have a Yelp map ingrained in her head.
Claire Zhang
Claire Zhang
Growth Lead
Claire is passionate about entrepreneurship and has worn marketing hats for a number of entrepreneurship organizations including: Venture for America, the Yale Entrepreneurial Institute, SheWorx, and FounderMade. She’s an adventure traveler who loves wandering city streets and hiking. Prior to Journy, she founded and ran a dance company to bring the joy of dance to all, regardless of skill level.
Melissa McDaniel
Melissa McDaniel
Concierge Operations Associate
Melissa is a freelance writer and Journy concierge for Tokyo, Kyoto, and Mexico City. She loves fish tacos, bookstores, and anything matcha flavored. She currently lives in Brooklyn with her boyfriend and her cat.
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David Hoffman
David Hoffman
Concierge Operations Associate
Dave grew up working in the back and front of restaurants New Jersey, before going to study in London, Boston, and NYC. He graduated NYU with a Hospitality degree before working with national restaurant associations, and working at some amazing restaurants in NYC. Dave now cooks on his off time for a NYC supper club and for his many musician-roommates in Brooklyn,NY. He also gardens and has a dog.
Katy Nastro
Katy Nastro
Concierge Operations Associate
Katy is a freelance content creator on the road constantly in search of the next adventure. A former Boston College Eagle, by way of New York, Bagels and Red Sox fans will always be near and dear to her heart. Having traveled to 20+ countries (and counting) for various work-related projects, she is always seeking a great meal, ocean view, and an outlet to share it with. She loves bringing people to her favorite spots so they can enjoy the adventure, one great Journy at a time.
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Mara Gabrielle
Mara Gabrielle
Concierge Operations Associate
Mara is a New Yorker born and raised in the West Village. She is a professional musical theater performer who has performed all over the US and internationally in numerous tours. She is also an avid traveler. Fun fact, she was a regular on Sesame Street for over 7 years. Current favorite country to visit — Portugal.
Lorina Binning
Lorina Binning
Concierge Operations Associate
Lorina has lived all over the world, but is currently calling New York City as her home base. She loves discovering new restaurants and is always planning for the next adventure. She’ll go to any place that has history, old buildings, and great swimming spots. Croatia is currently her favorite vacation destination.
Siya Sarah Chen
Siya Sarah Chen
Concierge Operations Associate
Sarah's travel obsession first started when she flew to Seoul for a year. There, she soon realized the happiness that comes with exploring new territory and made it her goal to immerse herself in as many different cultures as possible. Sarah craves authentic and unique experiences, such as living in the jungle or discovering hidden waterfalls. During her free time, she enjoys running her own e-commerce brand, editing her travel blog, as well as rapping.
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Calinda McLaughlin
Calinda McLaughlin
Concierge Operations Associate
Calinda is fueled by late-night eats and silly new dessert trends. She first fell in love with traveling during a semester abroad in Japan where she discovered the joy of getting lost. These days, she obsesses over food blogs, dreams about new food trends, and hunts for cheap flights to fun new places. Calinda is excited to use her love of food and travel to help create the best Journy possible.
Julianne Katz
Julianne Katz
Concierge Operations Associate
Julianne is a stage director/choreographer based in NYC. Originally from Arizona, Julianne spent a year traveling the US, performing on a National Tour, hitting all major cities, 42 states, and 3 Canadian provinces. Julianne tries to get to at least one new country every year and loves seeing the world.
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OUR NETWORK OF EXPERTS

At Journy, we believe that technology isn’t a substitute for expert human curation. What makes Journy truly special and unique is our network of experts — from famous chefs to locals in-the-know, who share their favorite sights, bites, and things to do around the world.

Caleb Ganzer
Caleb Ganzer
Wine Director, Managing Partner at Compagnie des Vins Surnaturels
Caleb is a cosmos-loving, terroir-hunting, truth-searching wine lover. He's wine director and managing partner at Compagnie des Vins Surnaturels Centre St. in SoHo, NYC, and believes that farmers are rockstars. Caleb was also named Wine & Spirits Magazine's Best New Sommelier of 2016, and featured as one of Food & Wine Magazine's 2017 Sommeliers of the Year.
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Andre Mack
Andre Mack
Sommelier, Winemaker, Designer at Mouton Noir Wines
A former banker turned sommelier and winemaker, Andre was the first African American to win the title of Best Young Sommelier in America back in 2003. Formerly head sommelier at Thomas Keller's Per Se in NYC, he's now at the helm of Mouton Noir Wines, highlighting star growers and winemakers from Oregon.
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Mark Rosati
Mark Rosati
Culinary Director, Shake Shack
Mark is the Culinary Director of Shake Shack. With restaurants in over 63 locations, including many throughout the Middle East, Mark has become an expert on local cuisines in these cities from his frequent visits every year. One city he often look forward to returning to is Dubai.
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Elizabeth Falkner
Elizabeth Falkner
Iron Chef, Author, TV Personality
Elizabeth Falkner is a renowned chef, author, TV personality, artist, and culinary instigator. She's starred on Iron Chef and Chopped All Stars to name a few. After owning several successful restaurants, she travels, cooks, and teaches.
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Aiste Miseviciute
Aiste Miseviciute
Model-turned-blogger, Luxeat
Who says models don’t eat? Aiste is a Lithuanian supermodel-turned expert gourmand. Her blog, Luxeat, started in 2004 as a way to share her jet-setting experiences with family, but quickly turned into a go-to source for the stories behind fine dining all over the world. She's our go-to expert on dining in Paris, London, Spain, Japan, and beyond.
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Heidi Brown
Heidi Brown
Restaurant Consultant (Momofuku, Meadowood)
Heidi is one of Zagat's 30 under 30 in the Bay Area. She's worked with the "who's who" in the food world, including Thomas Keller, Mike and Lindsay Tusk, Tyler Florence and David Chang, and was most recently the Culinary Liaison at the Restaurant at Meadowood in Napa Valley.
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Leiti Hsu
Leiti Hsu
Cofounder, Director of Community & Partnerships
Leiti is a culinary connector, journalist, and advisor to big brands and food tech companies the likes of Cover, Sosh, Twitter, and Unilever. She is a food show host who covers the red carpet annually at The James Beard Awards, and The World's 50 Best Restaurant Awards. Her work has been featured in Forbes, Fortune, Town & Country, and Cosmopolitan.
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Matt Goulding
Matt Goulding
Editor and Founder, Roads & Kingdoms, Author of Rice, Noodle, Fish
Matt is the co-founder of Roads & Kingdoms, a journal of food, travel and foreign correspondence. He's cooked on boats in Patagonia, worked at a carwash in Barcelona, and is the author of Rice, Noodle, Fish.
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Dustin Wilson
Dustin Wilson
Master Sommelier, former wine director of Eleven Madison Park
Dustin Wilson is a Master Sommelier based in New York City. His career spans some of the top restaurants across the US – Frasca Food & Wine in Boulder, CO; The Little Nell, in Aspen; and RN74 in San Francisco. Dustin is best known for his position as Wine Director of the 3 Michelin-starred restaurant, Eleven Madison Park. This expertise led him to have a leading role in the critically acclaimed wine documentary, SOMM, and he was later featured in the film’s sequel, SOMM: Into the Bottle.
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SELECTED PRESS
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“Journy tells you what you should do during your next vacation”
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“You're in Good Hands — A New App Leaves Your Trip Plans to the Pros”